With the current growing trends in the use of technology in many companies the issue of whether an AI chatbot can solve a customer problem in the way that a human can has become a topical issue. But, many people ask the question are chatbots truly able to keep customers satisfied with their replies?
a) AI in customer service
Today, there is an AI Chatbot For Businesses capable of processing every query from basic to complicate. The appeal is obvious: chatbots are always online, they do not get tired, and they can respond to numerous conversations at once.
b) Mimicking human conversation
The purpose of Custom AI Chatbot Development is to use such parameters as the primary objective of their functioning, which is the imitation of conversation with a human interlocutor. This means being able to comprehend natural language, to be able to capture the context, and give a conversational response.
c) The limitations of AI
Sophisticated questions, which need an interpretation of their implications or use of feelings, are problematic for an AI even at the highest level. For instance, if a customer has a complex issue or, perhaps, an issue that needs resolution that would involve understanding various factors in the organization, a chatbot will be unable to meet the customer’s expectations.
Striking the right balance
As for the use of chatbots, many companies like Chatly engage them in dealing with customers: answering simple questions, illustrating what is required, and solving the simplest problems, before transferring to a human operator for more serious events.
For more information, you can visit our website https://www.chatly.solutions/ or call us at +351 963004998
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